ChevyCustomerCare
Well-known member
Hello everyone! We wanted to provide you with all the necessary information regarding OTA updates. If you have any additional questions or concerns, feel free to comment here and send us a private message with more details about your experience.
Over-the-Air Software Update Information
In our efforts to keep the customer in the center of everything we do, we have heard your comments and on April 18 started offering a software update to make improvements to your vehicle experience. This update will be for nearly all 2017 Chevrolet Bolt EV cars, and will help improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to the radio.
About the Updates
This Over-the-Air (OTA) software update is like the updates you might receive on your computers, tablets or smartphones today. The software update began in April and is being rolled out to owners in waves through August 2018.
There are currently three software updates available; only two are a part of the OTA update. The first is an update using audio prompts coupled with visual display acceptance; this is a SDGM update which improves the ability to perform software updates. The next update utilizes only visual display prompts and acceptance (no audio); this is the Infotainment radio update. This update improves radio functionality; it is version 14.5.0. Some earlier-build vehicles will receive 2 OTA updates, other vehicles only require 1 OTA update. Please note: If your vehicle doesn’t require the SDGM, only the infotainment radio (version 14.5.0) update will be sent. The Battery Software update is not part of the OTA initiative and must be updated at the dealer if your vehicle requires it.
Downloading & Installation
Downloading and installing vehicle software updates requires Internet connectivity. You do not need to pay for a OnStar® or 4G LTE Wi-Fi® data plan to receive vehicle software updates, OnStar® Basic plan works. However, your vehicle’s infotainment system must connected to the Internet via Wi-Fi. If your vehicle doesn’t automatically connect to Wi-Fi, Chevrolet included a tip sheet via mail and a link to it in the email to help you establish connectivity. This automatic connectivity is one of the improvements included in software version 14.5.0.
IMPORTANT NOTE: Software updates cannot install while your vehicle is charging. Please ensure that your charging cable is unplugged prior to starting the installation. Once the installation is complete, you may plug in your vehicle and resume normal charging.
If you receive a survey, please fill it out. We want to hear about your experience. We thank you all for your feedback, and please be sure to let us know should you have any additional questions or concerns.
Sincerely,
Chevrolet Customer Care
Over-the-Air Software Update Information
In our efforts to keep the customer in the center of everything we do, we have heard your comments and on April 18 started offering a software update to make improvements to your vehicle experience. This update will be for nearly all 2017 Chevrolet Bolt EV cars, and will help improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to the radio.
About the Updates
This Over-the-Air (OTA) software update is like the updates you might receive on your computers, tablets or smartphones today. The software update began in April and is being rolled out to owners in waves through August 2018.
There are currently three software updates available; only two are a part of the OTA update. The first is an update using audio prompts coupled with visual display acceptance; this is a SDGM update which improves the ability to perform software updates. The next update utilizes only visual display prompts and acceptance (no audio); this is the Infotainment radio update. This update improves radio functionality; it is version 14.5.0. Some earlier-build vehicles will receive 2 OTA updates, other vehicles only require 1 OTA update. Please note: If your vehicle doesn’t require the SDGM, only the infotainment radio (version 14.5.0) update will be sent. The Battery Software update is not part of the OTA initiative and must be updated at the dealer if your vehicle requires it.
Downloading & Installation
Downloading and installing vehicle software updates requires Internet connectivity. You do not need to pay for a OnStar® or 4G LTE Wi-Fi® data plan to receive vehicle software updates, OnStar® Basic plan works. However, your vehicle’s infotainment system must connected to the Internet via Wi-Fi. If your vehicle doesn’t automatically connect to Wi-Fi, Chevrolet included a tip sheet via mail and a link to it in the email to help you establish connectivity. This automatic connectivity is one of the improvements included in software version 14.5.0.
IMPORTANT NOTE: Software updates cannot install while your vehicle is charging. Please ensure that your charging cable is unplugged prior to starting the installation. Once the installation is complete, you may plug in your vehicle and resume normal charging.
If you receive a survey, please fill it out. We want to hear about your experience. We thank you all for your feedback, and please be sure to let us know should you have any additional questions or concerns.
Sincerely,
Chevrolet Customer Care
