ChevyDolt
Member
- Joined
- Apr 11, 2018
- Messages
- 10
Like everyone else, I was notified of the recall so I made an appointment with the dealer where I purchased the car to have it fixed. My car was not exhibiting any issues.
Despite the fact that I booked the service appointment through the dealership website and that they sent me three different texts reminding me of my appointment, at 10 am when I drove up to the service department, the guy who greeted me said I wasn't on his list and I didn't have an appointment.
This was a sign of things to come.
A different service manager then said he would help me and, lo and behold, he found my appointment in his computer. I asked them to perform the two recalls and to check the air in my tires as OnStar told me two of them were a little low. He said everything should be done by 2:30. They took the car, ordered me a Lyft which drove me to work 2 miles away.
At 2:36, I hadn't heard anything so I asked for a progress report. I was told the car would be ready in 20 minutes.
At 2:46 I was told the car would be ready in 20 minutes "more or less."
At 3:38 I was told my car was ready. They sent me a Lyft and I got my car.
At 3:58, while driving, my screen froze and got pixellated. Also my speakerphone stopped working. The center screen completely froze. THIS HAD NEVER HAPPENED BEFORE.
In not the friendliest mood ever, I called the dealership and asked to speak to the Service Manager. She said that I needed to bring back the car and this time they'd give me a loaner.
So I drove all the way back to the dealership. When I got there the service manager was on the curb waiting for me. When I told her that my car wasn't broken until they fixed it, she unapologetically stated, "Well, we didn't build it."
No acceptance of responsibility. No apology. No sympathy whatsoever. I doubt that's how GM would train managers who deal with customers who have received terrible service but I could be wrong. I've been wrong before...like when I brought in my car to that dealership to get it serviced.
Now I have an ICE loaner and I'm awaiting some stupid reason why it's not their fault that they broke my car.
Not the best way to start off my relationship as a new Chevrolet/GM owner.
Beware of this recall. I'm not the only person whose car was broken after they tried to fix it.
Despite the fact that I booked the service appointment through the dealership website and that they sent me three different texts reminding me of my appointment, at 10 am when I drove up to the service department, the guy who greeted me said I wasn't on his list and I didn't have an appointment.
This was a sign of things to come.
A different service manager then said he would help me and, lo and behold, he found my appointment in his computer. I asked them to perform the two recalls and to check the air in my tires as OnStar told me two of them were a little low. He said everything should be done by 2:30. They took the car, ordered me a Lyft which drove me to work 2 miles away.
At 2:36, I hadn't heard anything so I asked for a progress report. I was told the car would be ready in 20 minutes.
At 2:46 I was told the car would be ready in 20 minutes "more or less."
At 3:38 I was told my car was ready. They sent me a Lyft and I got my car.
At 3:58, while driving, my screen froze and got pixellated. Also my speakerphone stopped working. The center screen completely froze. THIS HAD NEVER HAPPENED BEFORE.
In not the friendliest mood ever, I called the dealership and asked to speak to the Service Manager. She said that I needed to bring back the car and this time they'd give me a loaner.
So I drove all the way back to the dealership. When I got there the service manager was on the curb waiting for me. When I told her that my car wasn't broken until they fixed it, she unapologetically stated, "Well, we didn't build it."
No acceptance of responsibility. No apology. No sympathy whatsoever. I doubt that's how GM would train managers who deal with customers who have received terrible service but I could be wrong. I've been wrong before...like when I brought in my car to that dealership to get it serviced.
Now I have an ICE loaner and I'm awaiting some stupid reason why it's not their fault that they broke my car.
Not the best way to start off my relationship as a new Chevrolet/GM owner.
Beware of this recall. I'm not the only person whose car was broken after they tried to fix it.
