tonyg777
New member
So here is my story ...
2020 Bolt - Premier purchased new on 3/11/2021. I have done every recall as soon as each one came out.
After receiving the "Software Final Remedy" letter from Scott Bell (VP-Chevrolet) I had the software installed on 7/18/2023.
On 7/3/2024 (after driving only 3001 miles) we had codes U3622, U3624 and U3632 come up.
New battery Installed 7/25/2024. I have been fighting now for over 6 months to get the adjusted battery warranty and getting absolutely nowhere. First 5 months fighting with the Concierge (elevated to the higher levels ~ whatever that means) then brought my local Chevy dealer into it who brought it to their Chevrolet/GM contacts, all the way up the chain to the Area Director ~ who said, "Yeah, we aren't honoring that." We have asked for a written response and it appears that none will be forthcoming. I have written a letter to Scott Bell ... no response. I have written a letter to Mary Barra ... her office (Angie) called me on Thursday. We did a conference call to the Conceirge ... getting nowhere. We then did a conference call to my local Chevy dealer for Angie to get up to speed. Once she heard that the GM Area Director said No ... it was, we are done here. WOW. This letter from Scott Bell is clear as can be (my local dealer is in complete agreement with how it reads) and yet they are refusing to honor it. WOW, again!
Next steps? I am open to ideas and a number for a good Consumer Protection Lawyer, if anyone has one.
Thanks for your responses.
2020 Bolt - Premier purchased new on 3/11/2021. I have done every recall as soon as each one came out.
After receiving the "Software Final Remedy" letter from Scott Bell (VP-Chevrolet) I had the software installed on 7/18/2023.
On 7/3/2024 (after driving only 3001 miles) we had codes U3622, U3624 and U3632 come up.
New battery Installed 7/25/2024. I have been fighting now for over 6 months to get the adjusted battery warranty and getting absolutely nowhere. First 5 months fighting with the Concierge (elevated to the higher levels ~ whatever that means) then brought my local Chevy dealer into it who brought it to their Chevrolet/GM contacts, all the way up the chain to the Area Director ~ who said, "Yeah, we aren't honoring that." We have asked for a written response and it appears that none will be forthcoming. I have written a letter to Scott Bell ... no response. I have written a letter to Mary Barra ... her office (Angie) called me on Thursday. We did a conference call to the Conceirge ... getting nowhere. We then did a conference call to my local Chevy dealer for Angie to get up to speed. Once she heard that the GM Area Director said No ... it was, we are done here. WOW. This letter from Scott Bell is clear as can be (my local dealer is in complete agreement with how it reads) and yet they are refusing to honor it. WOW, again!
Next steps? I am open to ideas and a number for a good Consumer Protection Lawyer, if anyone has one.
Thanks for your responses.
